Terms & Conditions
Leisure Outlet and DiscoverCycling are the trading names of Holcros Ltd., a UK-based company that complies with UK consumer law, including the Distance Selling Regulations. This means that shopping with Holcros Ltd. is safe and our Terms & Conditions do not affect your statutory rights.
The Distance Selling Regulations give you the right to cancel your order and return any goods that have already been dispatched up to seven working days from your receipt. Notice of cancellation must be made in writing via letter or email. See our Returns Policy for more information.
Postage and Delivery
Our standard despatch time is within two to three working days of the payment clearing. Delivery times vary by region, but are typically within 2-5 working days.
The courier service will depend on the product ordered, but our couriers include Royal Mail, City Link, Yodel and Nightfreight. We work closely with our courier services to ensure that your packages arrive in the timeframe specified, but should we be unable to meet this timescale, we are not liable for any loss, damage or inconvenience suffered.
We can also provide premium delivery within the Mainland UK (excluding Scottish Highlands) at the following rates:
|Next Working Day||£9.95|
|Before 10:30AM (Monday - Friday)||£19.95|
|Before 12 Noon (Monday - Friday)||£16.95|
If you would like to use our premium delivery service, please call our sales team on 0845 375 1774 to arrange the order and delivery.
Please Note: During the bank holiday season, there may be a delay in your delivery due to the large number of items travelling through the delivery system. While we and our courier services will endeavour to deliver in the timescales agreed to, we cannot be held responsible or liable in the event of any delays.
We request that, when submitting your order, you provide a contact telephone number which can be used by the courier if they have difficulty in locating you when attempting to delivery.
We will notify you via email or telephone when to expect delivery. This notice will be only the date, as we are unable to provide a specified time. If it is necessary for the courier to attempt delivery a second time, they will leave a card for you to contact them to rearrange the delivery. If a third delivery attempt is required, the cost of delivery will be charged directly to you at an additional £5.00. If delivery is still unsuccessful, then the product will be returned to us. We will then charge you the normal delivery rate for re-delivery, plus an additional £10.00 for the cost of return to Holcros Ltd.
In the case of lost packages, damaged items or disputed deliveries, there will be a delay of up to 14 working days before replacement goods can be dispatched. We may also require you to complete a Non-Receipt of Goods Disclaimer Form.
All prices on Leisure Outlet and DiscoverCycling include VAT (Value Added Tax) at the standard UK rate of 20%.
While we do our best to ensure that our prices are up to date and correct, errors may occur. If this occurs, you will be contacted before your order is shipped. We reserve the right to alter or adjust any prices before shipping your goods, and you have the right to cancel your order and receive a full refund of money paid.
Holcros Ltd accepts most major credit cards for online orders on both sites. You will be asked to enter your card details and the name and address of the card holder when you place your order. These details will be checked and we may hold an order until we receive the correct details. You will be contact if we find the card or address details to be incorrect.
We also accept payment by cheque, postal order and bank transfer. Cheques will be subject to five days' clearance prior to sending your goods.
Due to varying exchange rates, all payments made to Holcros Ltd. must be in UK Pound Sterling (£).
Credit Card Security
We take online security seriously, and have taken several steps to ensure that your payment information is processed confidentially and accurately.
Holcros Ltd. uses the security and confidentiality built into the SagePay payment system. By using SagePay, it is virtually impossible for unauthorised parties to read any information that you send us.
Holcros Ltd. does not hold or have access to your credit card number. This keeps your financial records secure and offers you peace of mind when buying with us.
Holcros Ltd. is committed to protecting your privacy.
When you make an online order with us, we will need to know your name, email address, credit card billing address and delivery address. This allows us to process and fulfil your order and to notify you about your order status. We also require a telephone number in case we need to contact you. In some cases, your telephone number will also be given to our couriers in order to help with the delivery of your goods.
The information you give us will not be used for any other reason other than processing your order or informing you about the products and services of Holcros Ltd. We will not pass any of your details on to third parties for profit or otherwise.
Holcros Ltd. updates stock availability on a regular basis. Items that are out of stock will be displayed as such. In the rare event of an out-of-stock product being listed as 'In Stock', we will contact you to discuss either cancelling the order or waiting until the item becomes available.
Accuracy of Information
Descriptions and details of the products on this site are, to the best of our knowledge, accurate and correct. Most of the descriptions and details are taken from the manufacturers and distributors, and although we aim for every picture and description to be 100% accurate, mistakes can occur. Please let us know if you see or read something that is not correct. And if you have purchased something based on a picture or description on our website which turns out to be incorrect, we will be happy to replace or refund the product. See our Returns Policy for more information.
Terms & Conditions Changes
If we change our Terms & Conditions, we will post any changes on this website page, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it to other parties.
Holcros Ltd. disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to the use of this site.
All pictures, material, code, intellectual property and descriptions are the property of Holcros Ltd. No item may be copied or used without our expression permission.
Holcros Ltd. adheres to the Distance Selling Regulations, which are designed to protect you when buying items by mail order.
Goods should be returned within seven working days of receipt, and up to 30 days should be allowed for refunds to be processed and paid.
Exchange / Refunds of New Items
Please ensure that goods are returned to us within seven working days of receipt in the following circumstances:
Where the items are returned because:
- The product is not compatible with the product it was purchased to be used with
- You have ordered the wrong product
The Distance Selling Regulations require you to take reasonable care of any goods that you will be returning, and we ask that you return them in an unused condition with the original packaging.
Goods returned under these circumstances are at your own expense.
Where the items are returned because:
- We have posted you the wrong part
- Item specifications are inaccurate
If we send you a part that is different to what is listed on your invoice or if the item specifications on the website were inaccurate, we will make an exchange and either pay your postage costs (for standard class of mailing) for returning the item or arrange collection, dependent on the item in question.
You must ensure that the goods are unused, clean and returned with the original packaging.
Exchange / Refunds of Faulty, Damaged or Broken Goods
All goods purchased from Holcros Ltd. are covered by a full warranty unless otherwise stated. The duration of this warranty is at least one year, but some manufacturers offer an extended warranty.
Warranties cover manufacturing faults and defects, but do not cover damage caused by abuse, general wear and tear, etc.
If you feel that the product you have purchased from Holcros Ltd. has developed a fault, then please contact us before returning the goods, as many problems may be solved without the need for return. You will need to produce photographs of any damaged items when you contact us.
If the goods do need to be returned, please keep the goods clean and free from soiling before returning. A full description of the fault must accompany the return.
Within 28 days from the date of receipt, we will pay your postage costs for the return (standard class of mailing, UK only) or arrange collection depending on the item concerned.
After 28 days from the date of receipt, all returns are subject to the cost of shipping being paid by you.
Returns from international addresses are at the buyer's expense.
All returns will be tested upon receipt and before any refund is made.
If, at our discretion, we agree to accept any returns outside of our published Returns Policy, you will be charged a re-stocking fee, minimum of £10 and maximum of 25% the sale price.
All returns should be sent to the following address with the Returns Form attached:
Eldon Road Trading Estate