Returns

Holcros Ltd. adheres to the Distance Selling Regulations, which are designed to protect you when buying items by mail order.

Goods should be returned within seven working days of receipt, and up to 30 days should be allowed for refunds to be processed and paid.

Exchange / Refunds of New Items

Please ensure that goods are returned to us within seven working days of receipt in the following circumstances:

Where the items are returned because:

The product is not compatible with the product it was purchased to be used with
You have ordered the wrong product

The Distance Selling Regulations require you to take reasonable care of any goods that you will be returning, and we ask that you return them in an unused condition with the original packaging.

Goods returned under these circumstances are at your own expense.

Where the items are returned because:

We have posted you the wrong part
Item specifications are inaccurate

If we send you a part that is different to what is listed on your invoice or if the item specifications on the website were inaccurate, we will make an exchange and either pay your postage costs (for standard class of mailing) for returning the item or arrange collection, dependent on the item in question.

You must ensure that the goods are unused, clean and returned with the original packaging.

Exchange / Refunds of Faulty, Damaged or Broken Goods

All goods purchased from Holcros Ltd. are covered by a full warranty unless otherwise stated. The duration of this warranty is at least one year, but some manufacturers offer an extended warranty.

Warranties cover manufacturing faults and defects, but do not cover damage caused by abuse, general wear and tear, etc.

If you feel that the product you have purchased from Holcros Ltd. has developed a fault, then please contact us before returning the goods, as many problems may be solved without the need for return. You will need to produce photographs of any damaged items when you contact us.

If the goods do need to be returned, please keep the goods clean and free from soiling before returning. A full description of the fault must accompany the return.

Within 28 days from the date of receipt, we will pay your postage costs for the return (standard class of mailing, UK only) or arrange collection depending on the item concerned.

After 28 days from the date of receipt, all returns are subject to the cost of shipping being paid by you.

Returns from international addresses are at the buyer's expense.

All returns will be tested upon receipt and before any refund is made.

If, at our discretion, we agree to accept any returns outside of our published Returns Policy, you will be charged a re-stocking fee, minimum of £10 and maximum of 25% the sale price.