Customer Feedback

I would like to thank you and your team for making my boy's Christmas. I had bought the Dirty Toxic BMX bike twice before coming to you, with both companies taking my money and then offering me other bikes.

I would like to thank you for your honesty and amazing service to get the bike to me so quickly - especially ordering three days before Christmas!

I will definitely recommend your shop to any of my friends!

Steve Carmody

4 January 2012

Thank you for looking after the assembly and delivery of my bicycle. it arrived yesterday afternoon and in less than an hour, I had it out for a trial run.

I had never even seen a Dawes Galaxy until then, but I read about them, and the quality has really got to be seen and felt to appreciate what the manufacturer has set out to do.

It's easy to understand why people rave about them!

Thanks again!

Malachi Muldoon

14 October 2011

Many thanks for the fast delivery of my new Dawes Galaxy from DiscoverCycling. It was securely boxed with minimum set up - just the pedals to fit, handlebars to straighten and I was ready to go!

I'm absolutely delighted with the unbeatable price, delivery and back-up.

Lewis McKay

18 August 2011

I just want to send you congratulations for providing such an excellent service. I ordered my bike on Tuesday night and received it Thursday morning with free postage thrown in!

I am very happy with my bike and I will be steering friends your way if they need a bike in the future.

Please tell everyone 'Well done!' from a very happy customer.

Paul Boggis

18 August 2011

I appreciate there can be delays in deliveries, and I was pleased to be assured by telephone that matters were in hand.

Good for you guys on old-fashioned customer service.

Needless to say, I will recommend you to others.

Greg Pye

16 June 2011

We got the bike on Thursday. I missed the delivery guy by about 5 minutes, but he had the presence of mind to leave it around the back where it was safe and I didn't have to mess about rearranging delivery or finding the depot, which I am very pleased about.

I am most pleased about the bike, well worth the wait. My wife is really chuffed with it and I can see that you really have done right by us as we have clearly ended up with a lot of bike for the money. I appreciate your efforts and wish you every success because anyone who looks after their customers deserves to do well. I shall be recommending Discover Cycling to my friends and colleagues.

Thank you,
Malcolm Hall

22 April 2011

I received my Raleigh Oakland on Monday, 18th April. I was so pleased that it was already complete, in the extremely large box, except for the pedals and tightening the handlebars into place. The bike is of a brilliant quality and looks stunning!

I can't wait to get out and about on it. I need a bit of practice and more confidence as I have not been on a bike for 20 years. This bike is easy to ride, though!

Many thanks for making the process of buying a bike so simple, and I found the information on your website very clear and informative.

Jeanette Cubitt

22 April 2011

We've been riding our bikes for a week and we're very satisfied with it!!!

I wanna thank you for the serious dealing and your quick answer!

Great transaction. Very serious dealers! Bought it by phone from Portugal and the items only took four days to the destination (Portugal). The best price in the Internet and a very good discount!!!

Thank you very much for everything!!!!

Ricardo Reis Pinto

14/04/11

I would like to send my thanks to everyone involved in the whole process of my enquiries, order and delivery of my new bike. I have been very impressed and will recommend your company to anyone I know. It has been a very enjoyable week-end on two wheels rather than power walking trying to keep up with the rest of the family!

Thanks again,
Karen Menashe

03/04/11

I received the saddle and bolt this morning. Thank you for your prompt response and resolving this matter. You will be recommended!

Regards,
John Harry

04/03/11

I ordered my Claud Butler bike on Monday afternoon (after some help from you). It arrived on Thursday - brilliant! I am so pleased with it, and with your fantastic service, so THANK YOU from a very happy customer.

Many thanks,
Annabel

28/02/11

I am just writing to say how delighted I have been with my new Viking San Marino bike.

The website is fantastic and has very fast delivery. Keep up the good work!

Carl

08/01/11

Just a quick note of thanks for fulfillment of my order so quickly. I ordered a Claud Butler Dalesman through the DiscoverCycling website last Thursday and it arrived the following Tuesday, exactly as ordered, fully built up and in perfect condition. And I saved around £175 as well. I have now had a chance to ride it and love it already, after cycling for over 47 years and 140,000 miles it's the best bike I've ever had. Thanks again for such great service. I would definitely recommend you to anyone else looking for a new bike.

Best Wishes,
Dave
(a very satisfied customer)

24/10/10

Just a quick mail to let you know that i received my "Viking sprint", (2009) model, and i am delighted with it, and on my first ride, knocked off 15mins of my relatively short "evening" route...

I will not hesitate in recommending your company to anyone who asks.

Thanks again, for excellent efficient service, and a great bike at a good price.

Regards,
Kevin

20/08/10

please could you let all who were involved in the building and dispatching of my Galaxy Plus of my total satisfaction with the quality of the build (even seat height correct) and the bike was safely entombed in its box.

It remains only for me to say that i am more than delighted that i chose your company for my bike and i was chuffed that the friends i have recommended have have also had excellent service. Please be assured that i will recommend you and your co to all who ask.

many thanks
Kevin

PS went for 20 mile ride today - no problems only joy

17/08/10

Got the bike today. Just wanted to say we were really chuffed. The cost, the service was second to none. The bike was perfect in terms of set up and the model was just what my wife wanted. I can't thank you enough for an outstanding service. I will recommend you 100 percent.

Thanks
Andy Hillier

14/08/10

I just wanted to say a BIG thank you for getting the bike to me by next day delivery, my daughter was over the moon on her birthday. Your customer service is great and I would definitely recommend you.

Louise

11/08/10

I just wanted to let you know that the bike I ordered has arrived and I am delighted with it. As it took less that 2 days from placing my order to its delivery this morning I am delighted with the service too.

Many thanks!

Regards
Richard Howells

31/07/10

As discussed on 30/07/10 i would like to confirm the revised delivery date for my Dawes Galaxy Plus, we have agreed on tuesday 10/08/10 with a am delivery slot, and i would like to thank you for keeping me informed about the problems you have had to overcome. I now look forward to receiving my new bike, i know Mr Clark is pleased with his purchase and Mr Alford is awaiting delivery of his Galaxy through the cycle scheme.

I hope we all have many years of doing business with you and your team, it is nice to come across a company who tells it as it is rather than trying paper over the cracks when problems happen.This is a better way of doing business keeping the customer informed - well done to all concerned.

Many thanks
Kevin

28/07/10

Thanks for your very prompt and very helpful response - it's refreshing to have someone sort something like this out with minimum hassle. I've showed your reply to our online retail team here at Blackwell (many keen cyclists here in Oxford) as an example of fine and personal customer service.

Neil

18/06/10

Just a quick note to say thank you so much for your help bike has just been delivered and hubby is delighted.

Please extend my thanks to all your team.

Kindest regards
Aileen

07/06/10

Very recently I went on an organised cycling holiday to the Somme district of Picardy in France, taking with me my brand new bike, purchased especially for the trip,from DiscoverCycling. Unfortunately I encountered a few problems with it, resulting in having to find a bike shop, to have it repaired. On returning home, I submitted an e-mail to DiscoverCycling, explaining the problems.

I was promptly replied to by one of the directors of DiscoverCycling, who was very polite and apologetic on hearing of my plight, and assured me he would do everything in his power to find out how the problem had occurred, and do his utmost to see that it could never happen again to any of his customers! He also gave me his telephone number if I felt the need to speak to him personally. I did this,and I would just like to say I can only describe him as an absolute gentleman! Speaking with this man, it was obvious that his concern was in total sincerity, somebody who regards his customers as paramount, a quality fast fading in this country! Not only did he shoulder full responsibility as retailer for the disruption I experienced, but insisted he reimburse me the costs incurred due to the subsequent repairs! Although I have experienced these problems, I will have no hesitation in dealing with DiscoverCycling in the future! Well done to him, he is a credit to his profession, and obviously strives to achieve customer satisfaction!

Yours Sincerely
Mr. Michael Balmer.

Thanks very much It arrived today and we are very pleased with the bike excellent service thanks again

Mike

07/06/10

Just to let you know the mudguard arrived yesterday.

Once again may I thank you for excellent customer service.

I am very pleased with the bike. No excuse to use the car any longer!!

Kind Regards
Lynda

My bike arrived today as you said. I would like to thank you for your assistance you provided during my order. The service you provided was excellent and a credit to your company,

My bike is fantastic after a few basic set up stages I took it out for 5 miles and it was brilliant.

Once again thank you for your time and service.

Regards
Charlie

12/05/10

Thanks for the handlebar Bung. I just want to say I received a great product at an excellent price and 1st class after care service. Thanks again.

Rob

11/05/10

Just a note to say how impressed I was with my recent dealings with your company. I found that the price was very competitive, delivery was arranged within a matter of days and the bike duly arrived as scheduled. The bike was in A1 condition and all that was required was adjustment of the handlebars and she was “ready to go”. (The saddle was even set to the correct height – now that is IMPRESSIVE!)

Best regards,
Dave

10/05/10

Just want to let you know my bike has arrived within the last hour and is now safely strapped to my car ready to take home. Really useful that it was already assembled, can't wait to give it a go later. Great service, thank you. My partner is considering a road bike for the first time and the 2010 Criterium has caught her eye so I have pointed her in your direction.

Nas

Just wanted to thank you again for the extremely honest and professional manner you handled our 'case'. I know it has not turned out quite how either of us planned, but I would buy from you again without hesitation and recommend you to my friends .... actually, I believe you don't really ever know how good a retailer is until there is a problem, and I can't fault you for anything.

Thanks again.

Bettina

05/02/10

Just a quick email to say i received my bike this morning and i am absolutely thrilled with it and look forward to dealing with you in the future and would certainly recommend you many thanks Chris

03/01/10

Just to let you know, my FELT QX 70 arrived last week and I have been using it every day since. Thank you for all of your help and work in this regard. I look forward to buying from you again and will recommend you to my associates.

Kind regards
William

28/01/10

The bike arrived safe and sound today... Many thanks!

All the best and thank you for the service and communication in a difficult situation.

All the best,
Henry

28/01/10

thanks very much for the excellent service. apologies for the confusion the lights are great and the service is fabulous.

mark greenwood

30/12/09

Thank you for the inner tube ! the bike is of superior quality ! all the older boys at our local board park have been given your information,

HAPPY NEW YEAR TO YOU!

Regards
Nicol

30/12/09

The bike arrived today! - all is well - thanks for the excellent service although I was a little worried yesterday.

Thanks again,
--Ed

11/12/09

Just a quick mail to say that we received the bike ok and are really pleased.

Many thanks for al your help and great service

Thanks
Richard

09/12/09

I have to say you really are a great company and will be recommending you to all my friends :). Thank you for responding and being so helpful, the replacement will be much appreciated! One less Christmas worry for me!! :)

Thank you again

Can I just say a huge thank you for such a speedily delivery. Bike arrived today.

Great service.

Many thanks.
Sue

13/11/09

We would just like to commend you on your excellent service with regard to our purchase of our grandson,s bike.The acid test of course will be his joy on xmas morning when he gets to ride it for the first time. Again our thanks for a great service.

Syd/Val

09/11/09

will buy off this business again to many positives to mention

I'd just to thank you for the excellent service I have received, the delivery time was excellent, thanks again.

25/09/09

I have just purchased a Raleigh Royal from DiscoverCycling. The price was an amazing GBP410 including delivery.

When I rang to order the bike I connected to a warm body with minimum hassle from the switchboard. The gentleman concerned was extremely courteous and was happy to allow me to specify the day of delivery.

The bike arrived on the morning of the specified day at my rural home which most carriers cannot find with both hands and a satnav.

Full marks DiscoverCycling!

23/09/09

Ordered Thursday arrived 8.45 am monday fantastic service,

Thanks
Duncan

14/09/09

Thank you for your swift reply. You were the only one out of three vendors that I emailed today. Well done. That is the proper way to do business.

Thank you,
Richard.

27/08/09

Just want to say a big 'THANK YOU' for getting the bike to us so quickly.

You are probably the only person in the world to put a smile on my husband's face!

And it is the correct size.

Thank you so much for all your help and advice.

Kind Regards
Victoria

The bike arrived this Friday. Thank you so much for your fast and professional help!

Sincerely
Magnus

10/08/09

That's great.

Thanks very much for your quick resolution to the problem. It's good to see you have a very good after sales service.

Thanks again,
Brian

09/08/09

I placed the above order for a Land Rover Schiara 2009 bike on Friday morning. The gentleman that took my order was extremely helpful and said that the bike would be despatched on either Tuesday or Wednesday so expected delivery by Friday. I came home today to find that the bike had been delivered and it's only Tuesday! Many thanks for excellent service. My husband is just taking it out of the box and it looks really impressive. Now all I've got to do is learn to ride it.

Many thanks
Jan

28/07/09

Just wanted to drop you an email to say thank you for sending the email receipt to me so promptly. I found the whole process of ordering the bike both professional and convenient.

All the best
Jacqui

15/07/09

Thanks very much for the fast response and getting a new cable sent out. It's nice to know that there are people out there that still offer a fantastic service.

Cheers
Dave

01/07/09

Bike came today, thanks for the excellent communication!

22/05/09

Bike received yesterday. Really pleased with purchase. Thanks for your help.

I have passed on your details to my colleague based on your service and price and he will be in touch shortly.

Best regards,
Liam

20/05/09

Yes I received the saddle. Again, many thanks for putting everything right, I won't hesitate to recommend you.

Cheers
Mark

18/05/09

Finally, I wish to congratulate DiscoverCycling on its after-sales care as the response and action time so far exceed all expectations.

Regards
Yann

12/05/09

I've received my order for raleigh airlight carbon comp 56 road bike/shoes/pedals and its great, all sizes fit perfect. A top quality service and I will recommend you to anyone after a bike.

Many thanks
Gary

28/04/09

Just to let you know I receive the bike OK and am delighted with my purchase, it rides really well and is great value for money. Oh! and the accessories were a nice bonus that I was not expecting.

Thanks for your excellent service it has been a pleasure dealing with you and I hope to do further business again in the future.

Best regards
Roger

26/02/09

I'll consider the options but one thing's for sure - if I do plump for an online retailer it will be DiscoverCycling as compared to the other shops I e-mailed you are the only one who has taken the trouble to give me any advice.

Much appreciated.

Thanks,
Grant

16/10/08

Now I know the good place for future needs. Let's see when we have to update the size of bike or my daughter (5 years) wants to have her own bmx. I let my friends know about your good service.

One again, it was nice to make cooperation with you, thanks.

Tommi

Thank you for all your help and kindness.

Laura