See what our customers say about us and our customer service!
Just wanted to say 'Thanks!' for the good service. The cover was delivered very quickly, and we finially managed to get to our caravan storage to put the cover on.
We were delighted with the sizing and the quality - so much better than our previous cover!
I am a very satisfied customer!
25 November 2013
Just wanted to say a big 'Thank You!' The new kettle arrived today, and it's working great!
Thank you for your excellent service and communication - I would definitely recommend you to others!
16 November 2013
I ordered a large Maypole caravan cover last Thursday, and I was really pleased when it arrived Friday afternoon - how quick! And on standard delivery too!
We put the cover on our caravan on Saturday, and I just wanted to let you know we're really pleased with it.
Thank you for the brilliant service - we shall certainly keep an eye on your website for any other products.
28 October 2013
Just wanted to give you a really big "Thank you!"
I had my heart set on this awning as soon as I saw it, but finding one was like looking for a miracle. You not only solved it for me, but you delivered the next day! Thank you!
The young lady that called me after I emailed you with my query was an absolute credit to your team, and I will certainly recommend you to my friends.
Well done, Leisure Outlet!
22 October 2013
I just wanted to tell you how pleased I was with the whole service you provided.
I found the PetGear carrying case I was looking for on your site for pretty much half the price of almost all the other retailers! And then you delivered within two days of ordering - I couldn't be more pleased!
Thank you! I have passed on the details of your site to family and friends!
16 October 2013
Just a quick note to say "thank you" for the successful completion of our order.
We're very pleased with the awning as well as the service we received. We will not hesitate to use you in the future!
Richard and Wendy Derrick
3 October 2013
The chairs turned up yesterday and they're exactly what we were hoping for!
Thank you for giving us such great customer service - we really appreciated it, and we'll make sure we use Leisure Outlet again!
24 August 2013
Wow, what a speedy transaction!
I've never received an item from the Internet so quickly!
It was basically 24 hours from the point of ordering, which is amazing! Well done!
20 August 2013
My order arrived before midday today - almost exactly 24 hours after placing the order. That's what I call good service by Leisure Outlet and your delivery firm!
17 August 2013
I received the spacer for our Carry-Bike today, and just wanted to say thank you - especially to Nikitta for trying so hard to get this sorted in time for today.
I have two very happy kids who can now take their bikes camping!
6 August 2013
Many thanks for my order - you have a very good and fast service!
12 July 2013
Can I please compliment you on such a fantastic service!
We ordered the awning on Monday, and it's just been delivered - with a free groundsheet! Wonderful!
I'm looking forward to putting up my new porch awning in a couple of weeks, and I'll recommend your company to all my caravanning friends!
08 July 2013
Just wanted to say 'Thank you'! Your customer service is excellent, and we are very happy with how you have gone out of your way to help us.
As you've promised, the returned bike has been collected and we've received the full refund.
Dawn and Mark
02 July 2013
Thank you very much for the level of service you've given. I really appreciate it, and will make sure that any future purchases for our caravanning holidays are made through your store.
25 June 2013
Both my wife and I are very happy with the awning and your service to replace the part we needed. We have told people about the awning, and they also seem happy with what we said about your products and service.
Once again, I would like to thank you very much.
20 June 2013
We were at Hunstanton these last four days during all the storms and bad weather, and our Denver Ontario 260 was great! Kept things dry and held up well in the storms. I'd recommend this awning to anyone.
Well done, and thank you!
17 June 2013
Wow, such a fast delivery! The awning looks good!
6 June 2013
Just wanted to let you know I was delighted with my order and very impressed with the speedy delivery. First class service all around!
20 May 2013
Just a quick email to say how impressed I have been with your service with the purchase of a bike for my wife.
Your sales staff has been fantastic, your online purchasing was easy to use and informed me every step of the way, and your delivery team had the bike arrive within 24 hours of my order!
I will have no hesitation in using you again, and I'm also recommending you to my family and friends. Please pass on my thanks to all of your team!
15 May 2013
Thank you very much for all your help. The replacement groundsheet has just been delivered.
Fantastic service - really brilliant!
Best of luck to your company!
26 April 2013
Thank you for your excellent service in sorting out the delivery of our bike rack. It was delivered yesterday morning.
Should you see a motorhome with a 70-year-old lady and a 60-year-old man with your rack on the back, give us a wave - it's us!
We've saved your brochure and will have no hesitation to use your company again, and to recommend you to our friends.
15 April 2013
Thank you for your excellent service. The parcel arrived today, but I haven't unpacked the cycle carrier because I do not pick up my new motorhome until mid-January, and I want to leave my new cycle carrier packed up safe and complete until I can installit.
But from outside the sealed delivery box, everything appears perfect!
Thank you for your good service and prices.
16 December 2012
Just to let you know that my item arrived safely today at 16:45 - after I ordered it yesterday afternoon. A very impressive delivery and a very competitive price with excellent service!
Many thanks, and I hope your business continues to thrive!
26 November 2012
I would like to say "Thank you" for a quick delivery!
19 November 2012
Just writing to let you know how we went on with our Compactalite 325 porch awning. It definitely passed all the tests, and we're very pleased with it.
9 November 2012
Very impressed with your service. Thank you!
31 October 2012
Just wanted to drop you a line to say a big thank you for the prompt delivery of my order.
I only placed it yesterday at lunch time, and we received the items at 10am this morning!
I will definitely recommend your site to my friends, and I hope to put some more business your way in the future!
31 October 2012
An excellent product at a fair price, with excellent delivery and personal service. Thank you very much!
30 September 2012
Today I received my order that I placed only yesterday! I was amazed at the speed this order was processed.
Many thanks to the team and delivery people!
21 September 2012
I bought wheel trims for my motorhome and left a message saying they were urgently needed.
I got an email yesterday saying that they'd be dispatched and would be with me in 3-5 days, but they arrived today!
Thanks for such prompt service - it's really appreciated!
11 September 2012
I would love to say "Thank you very much" for your quick delivery and great value for money!
I'll be recommending you to my fellow caravanners in our caravan club!
7 September 2012
The bike I ordered arrived yesterday - earlier than I expected!
I can't thank you enough for getting this shipped out to me so quickly and with such short notice!
My son is going to love his birthday present. First class!
6 September 2012
I am emailing to say how pleased I am with the service I received with my order. I placed the order on Tuesday with Gary, who was very polite and helpful. And the order arrived the next day - most impressive in this day and age when we seem to be waitingforever for deliveries to appear!
I will be using your company again for certain, and I will be recommending you to my friends without reservation.
Again, many thanks!
6 September 2012
Once again, you have sent me an impressive response with excellent customer service. Thank you very much for your kindness.
Make no mistake - I will be back with another order. Your company deserves it!
5 September 2012
I am very impressed with your site - it's very easy to use!
I have visited a lot of caravan and camping accessories sites, and this one is the best to follow.
Keep up the good work!
30 August 2012
I just have to give you all a great big well done!
I placed my order on Monday, 27 August - a bank holiday - and still received everything I ordered on Wedneday, the 29th!
Brilliant service from your site!
29 August 2012
I ordered a Maypole caravan cover from your site on Friday, 24 August at around 4pm.
It was shipped immediately and was delivered around lunchtime the day after - a Saturday!
Your service and the delivery was excellent. Thank you!
27 August 2012
Thank you so much for my bicycle! The delivery was excellent and I am so pleased with my new bike and accessories - it was excellent value, and definitely the best on the Internet with the free accessories and basket.
My bike was complete straight away with nothing extra needing to be bought.
I was originally a bit nervous buying such a large item online without seeing it or trying it first, but after reading your description and the clear photo, I decided to order. I am so pleased I did, and have already recommended your website to my familyand friends who are looking at updating their bikes.
Thank you again!
11 August 2012
We received the new Fiamma spare part today. Many thanks for a speedy conclusion to what turned out to be a small problem. We appreciate your help!
8 August 2012
Thank you for sorting out a replacement sleeping bag. It is very appreciated and we are very impressed with the service we've received from the Leisure Outlet team. We will be definitely be using your company again in the future.
27 July 2012
That is excellent service! Ignore our earlier email about posting the awning back to you - we will wait for the delivery of the replacement carrying bag!
Brilliant customer service. Thank you!
20 July 2012
I'd just like to say thank you for a fast delivery!
Ordered the towing mirrors late Tuesday evening on basic shipping, and received them Thursday lunch time!
12 July 2012
Thank you for sending the canopy poles - they are definitely the right ones!
Very pleased with the service you offer and we look forward to doing business with you again!
4 July 2012
Thanks for the prompt reply to my email enquiry. You answered my question simply and easily and enabled me to make my decision about the privacy room I needed.
27 June 2012
Thank you very much for your fast response and resolution of this issue. Not only would I not hesitate to deal with you again, but I would be happy to recommend you to others.
A credit to UK retailers!
26 May 2012
Got my new helmet today - it's perfect! You fixed the problem super fast, and it was excellent dealing with you.
I look forward to my future purchases, and I am going to let all my family and friends who cycle know about your site - it's great!
I love my panniers and my helmet and thanks again for all your help resolving this tiny issue!
25 May 2012
Just a quick word to say that your service is second to no one. The jockey wheel arrived lunchtime today, less than 24 hours from ordering, and that was from the suppliers.
If I ever need anything, yours will be the first port of call. Up to now, I have spent over £300 with you, and have never had such good service and after-sales care from any other internet store.
25 May 2012
I received my order today and would like to thank you for your very speedy delivery.
4 May 2012
We were out when the awning was delivered, but thankfully, you use a carrier who uses his initiative, and they managed to leave it in a safe place.
We're very impressed with the speed of dealing with my order. Well done!
20 April 2012
I just wanted to say thanks to all the team at Leisure Outlet for the pleasant experience of shopping online at your site.
I ordered a Fiamma Caravan Zip complete awning on Friday evening, and then had to call you on Saturday morning as I had forgotten to include an item. I was told that my order had been received, but as they were out of stock it wouldn't be delivered untilthe end of April or beginning of May.
I was a little disappointed, but decided to continue with the order. So imagine my surprise and delight when, this morning, my order arrived - all complete and with no items missing!
Thanks to all at Leisure Outlet for the excellent service.
18 April 2012
Thank you for your great service!
My awning arrived this afternoon and I am just looking forward to some good weather to enjoy it.
Thanks for the good service!
17 April 2012
I would like to thank you for the prompt delivery of the awning poles that were missing from the previously despatched porch awning.
I only brought this to your attention on Monday, 2nd April, and I've just taken delivery of the missing poles on Wednesday, 4th April.
4 April 2012
Thank you for delivering my Sunncamp Ultima in time! What excellent customer service!
30 March 2012
Just wanted to say thank you very much for getting the replacement crankset gearshifter for my bike to me. I spoke to you on Saturday to see whether you'd received the faulty shifter, you updated us on the following Monday to say that you'd be sendingthe part to the main importers, and the part was delivered on Friday!
It's now on my bike and my son and I went out for a 24 mile ride today in the glorious sunshine and the bike was great.
Thanks for helping to make that possible!
26 March 2012
Thanks for sending us the part needed for my folding bike.
We really appreciate the service you have given us.
6 March 2012
Many thanks to you for sorting the bike out for the other half's birthday present. She is very happy with it - it's a beauty!
We'll definitely be back for a cycle carrier next!
10 February 2012
Thanks for your help with my broken cycling shoes. It has been really appreciated. I've now placed my order with the company for their lifetime guarantee and so I am now a happy customer.
8 February 2012
Thank you for sorting out the problem with my motorhome cover. You provided me with an excellent outcome and I really appreciate the goodwill from you and the supplier.
I shall certainly use you for campervan equipment - I take delivery of my vehicle on Saturday!
1 February 2012
Many thanks for your excellent after-sales service. The bike is now complete, and my son is delighted with it!
17 January 2012
Thank you for your very speedy service - the caravan and hitch covers have arrived safely!
12 January 2012
I received the basket bracket I requested through the post today, and it looks as though the bit that was originally missing from my bike is in this pack.
Thank you for your outstanding service!
6 January 2012
Thank you! The cover arrived Friday and is now fitted successfully.
We are extremely satisfied, considering that a new fitted cover was priced at over £500 and your cover probably fits better than our previous fitted one which was destroyed by wind. And the new fitted one's delivery was given as late February/early March!
20 December 2011
The bike arrived a couple of days ago and we managed to get it hidden quickly! I'm sure I can get it assembled myself, but thank you for the information and a great service!
10 December 2011
Just thought I would let you know about the purchase I made on 10 October - a breathable cover for my caravan.
Today, my wife and I parked the caravan up and opened the cover. Being an ex-lorry driver and used to sheeting loads for the past 40 years, I am very impressed with the purchase I made.
First, I opened the cover and turned it inside out. I then folded it into three (side to side) and placed the cover in the middle of my caravan - first marking the cover with the zip side for the door - then pulled one side down slightly, then movedto the other side and did the same. It took a whole 10 minutes!
One of the reasons I am writing to you is that my caravan is a Bailey Senitor Arizona (20-21ft) and the cover could have been made for it. It fits like a glove, being the correct shape for the rear and for the front.
30 November 2011
Thank you! I received the cover today, and I just wanted to let you know how impressed I was with the speed of delivery and your service!
11 November 2011
Many thanks for your prompt delivery of the caravan cover - it was ordered on Monday and delivered Wednesday! Superb service!
8 December 2011
You have supplied us with a great item in a timely fashion. And with outstanding service too!
29 November 2011
My Maypole motorhome cover was received and fitted. A quality cover! Thanks!
29 November 2011
Just a line to thank you for your great service. To order on a Wednesday and get delivery the following Monday is excellent.
28 November 2011
I've received the replacement arms for my Fiamma awning today, and may I say how pleased I am with the product and the prompt after-sales service I received from your company.
I will be recommending your company to my friends.
21 September 2011
The Milenco leveller and the Kent brush I ordered yesterday morning arrived today.
Great service - many thanks!
13 September 2011
For a long time I have been an avid reader of the Caravan Club magazine but have never previously felt compelled to put pen to paper in repect of my thirty plus years experience of caravanning until now. The reason that I write is because of the outstanding service that I have received from Leisure Outlet who now regularly advertise in the Club magazine. On account of the adverts in the magazine I recently ordered a number of items from this company. Unfortunately upon receipt and trial of the more expensive of these items, which cost several hundred pounds, I deemed it not to be suitable for purpose albeit it was of good quality.
I contacted Leisure Outlet expecting the usual resistance when making a request for money back. However I was very pleasantly surprised upon speaking to 'Gary'. He was totally understanding of the case that I was making out and immediately made contact with the manufacturer's agent in the U.K. There was then a three way dialogue between myself, the agents and Gary. I was constantly kept up to date by Gary and the outcome was that the agent arranged collection of the item from my home address and I received a full refund from Leisure Outlet.
Many may say that's what I was entitled to but what was outstanding was the energy that Gary put into ensuring that I received a high standard of service and his continued and constant communication with me so that I knew exactly what was happening throughout the whole process. This service was significantly higher than most that I receive when making a purchase never mind asking for my money back. I for one would have no hesitation in recommending Leisure Outlet to other Club members and would not hesitate to trade with them in the future.
4 September 2011
Just a big thank you for your work with my Discovery rear wheel - it fits great.
Once again many thanks to you and your staff for excellent customer service!
26 August 2011
Thanks a lot for your quick delivery and excellent response to my queries!
19 August 2011
The package arrived safe and well, with fantastic customer service.
I will use you again and recommend you to my friends.
13 August 2011
Thanks! The goods arrived today, and I'll remember your address when I order again! Thanks very much for very quick service.
21 July 2011
Thanks for your quick response and the way you're dealing with my bicycle issue! It's greatly appreciated and nice to deal with a professional company such as yours.
20 July 2011
My annexe arrived today as promised. Many thanks for your great customer service.
Now all we need is some good weather to try it out!
20 July 2011
Many thanks for making my purchase with you so easy - especially my exchange of the groundsheet! It was a pleasure and your customer care is second to none.
22 June 2011
My Prestina 390 awning arrived today - Thank you so, so, so much for that.
You were very helpful, and I really appreciate you getting it to me with plenty of time.
Looking forward to using it on our first holiday on Friday!
Thank you again,
14 June 2011